Professional

ServiceSkills for HVAC and Plumbing Industry

Master every interaction with confidence and professionalism.
Comprehensive soft skills training for all levels – apprentices to leaders.

ServiceSkills – Technicians/Apprentices

  • This course is specifically designed for technicians and apprentices who interact with customers and work in team environments. While technical expertise is crucial, the professional skills covered in this program are equally important for career advancement and customer satisfaction. Through 6 focused modules with 62 practical lessons, participants will master customer service excellence, workplace communication, and professional relationship skills for essential success.

ServiceSkills – Administrative and Office Staff

  • This course is designed for office employees who want to elevate their professional capabilities and deliver exceptional service. Through 7 strategically designed modules and 74 practical lessons, participants will master the art of customer service, develop essential workplace relationship skills, and build the professional competencies needed to excel in today’s office environment.

ServiceSkills – Human Resources and Leadership

  • This course is designed for managers, HR professionals and team leaders who want to master the essential skills needed to build high-performing teams, foster respectful workplaces, and drive organizational success. Through 11 carefully structured modules and 62 engaging lessons, participants will develop practical skills in generational management, team dynamics, performance coaching, and workplace culture development.

Seal the Deal – Sales Training

Learn to effectively address concerns, articulate value, and ensure customers understand the necessity of the work. Transform service calls into sales opportunities while maintaining technical integrity.

Learn to:

  • Build rapport and trust with customers
  • Present solutions so customers understand
  • Handle price objections
  • Communicate value effectively to motivate customer action
  • Develop long-term customer relationships that drive business growth

Who Should I Contact to Enroll in the Courses?

PHCC Academy® partners with PHCC State Chapters as the first stop for enrollment information.

Please find your state chapter partner contact information: